Frequently Asked Questions
US Client- Mr. Mike Hoang, His Wife and Globolstaff's Managers Anthony and Joni(2012)
What are the main services you provide?
We provide all sorts of internet marketing services including Data entry, SEO, Backlink, Web analytics, Content Writing, Link Building, Blogging, Viral Marketing, Email marketing, Link Wheel, press releases, forum posting, directory submission, article submission etc. If you need to do anything that is boring and daily repetitive, you can outsource to us.
Do your staff do some e-whoring? Do you provide SEO for adult /porn website ?
No, we don't. Your website must not contain any adult, gambling, vulgarity, pornography, fraud or copyright infringement or any such kind of information. However, dating is fine in some case
Do you provide 24/7 services?
Our staff is working from 7:00 – 11:00 am and 1:30- 5:30 pm (GMT+7) from Monday to Friday and 7:00- 11:00 am on Saturday. At this moment, we don’t provide 24/7 services yet.
What are your payment terms? Payment methods?
All payments are required fully in advance, mainly via Paypal. Payments must be received by us before we start the services. In some exceptional cases, (for monthly VA services only) we may consider half payment for 2 weeks in advance and the balance at the beginning of the 3rd week.
- You can wire us payment to our bank account in Singapore.
- You can also pay us using Western Union & Credit Card. Cost of wire transfer and or transaction is to be borne by client.
About our Web Design/Promotion Package
Where can I look for the details of the packages that you offer?
We list our services along with the offered packages and pricing in the left menu of our website: http://globolstaff.com . However, for latest information, please chat with our sales team or managers or email us
What if I want a customized service which is not available in any of the packages you state?
Please send us all the details and we will come up with a workable customized SEO plan that´s just right for you!
Where should I send my order to?
Once you’ve chosen a package that suits to your needs, please submit the details and send payment to
. Our Sales Representatives will then send you confirmation of order receipt and the estimated completion time for each order.
How can I get the report?
Full report will be sent after the specified turnaround time. Normally we provide reports in Google docs files, but if you require, we can send Excel Spreadsheets.
I have other questions, how to check with your team?
For any other questions about globolstaff services, pls email us
and we will be happy to assist you.
How is about refund policy?
When talking to customers before they use our services, we normally let them know our policy that if they are not happy then they can email us and explain the reasons and we will give them full refund. They can also check our reputation/reviews and they can see that we have served for a lot of customers before.
About Our Virtual Assistant
(part time: 4hours/day, 5days/week, full time: 8 hours/day, 5,5days/week).
Will you be ready to work under my brand name and your employee’s too?
Absolutely we will be working under your brand name and our employees will like yours, this is what we call Staff Augmentation or Manpower Outsourcing. You will get your clients and their projects done totally under your brand name.
What can a VA be able to handle for you per day?
Click here for more information.
Will the staff work at home or in an office?
All of staffs will be working in Staff Hub, which is based in Vietnam, Malaysia or China. The staff will be supported by our team/group leader and technician to make sure that he/she does your work well. In fact, you will have a whole team to work for you.
Is there a minimum contract period?
Yes, the minimum of contract is 1 month however we are flexible in some situations. You can terminate the contract anytime with a notice of at least 7 days in advance, so that we are able to use our resources somewhere else
Can I get in touch directly with my VAs to assign tasks and send updates?
Yes, definitely you can! All customers can communicate directly with their staffs via email or IM (skype, MSN, YM..) and customers can access to staff’s desktop with team viewer if necessary.
How can I make sure your VAs will only do my work during the hired time that I paid your company?
Please do not worry since our VAs are okay with using time tracking application like worksnaps.net or desktime.com. Thanks to these apps, you can remotely manager our VAs' working process and forget about over-paying.
Is there any Staff Replacement?
Yes, there is. In case you are not satisfied with the performances of the assigned VA or our VA is incapable of continuing performing your work (due to the unexpected health problems), you can request for Staff change and we will replace the current VA with a better one who can meet your demands. Globolstaff will take the responsibility to re-train the new VA to make sure she/he will be able to handle your work. If the new VA needs your training, we will not charge you any cost for the training period.
What if I lost some working days due to your Public Holidays?
Please do not worry as we will add more days to your project’s timeline so that you will not lose any working days from us that you have already paid for. Click here for more info about our Public holidays.
What about Report?
The reports are sent across to you by e-mail Daily at the end of our working time (5:30 pm, GMT+7) in excel files or you can check online report with Google Docs.
About Working Engagement
How can I get in touch with your company to place/send my order/inquiry?
or fill in this form to submit your inquiry. As soon as we've received your email, we will get back within 12-24 hours. It’s advisable that beside email, you should leave out your contact info for instant messages like Yahoo/Skype/MSN/Gtalk/AIM,etc so our Sales Representatives or Managers can schedule a direct talk with you for direct discussion about work. Emails exchanging and Instant messages are the best and most preferable communication way.
What is the process for us to hire your VAs?
First of all we need to know your detailed requirements for work and we will take some time to review on your documents/materials to check if these are kinds of services that we can handle. As soon as every detail and staff ability are clarified and confirmed, Our Sales Department will suggest you the right level of VA who can be able to implement your work. Once we’ve reached to agreements on VA hiring and pricing, we will get started your monthly project right away. If required by you, we will sign up proper legal agreement and NDA’s (Non Disclosure Agreement) with mutual terms and conditions so that there never occurs any violation etc. Download the sample of NDA here.